Refunds
Refunds will be granted for the price of the merchandise that you have purchased from HoofShop.co.uk. If you would like an exchange, please advise accordingly by email and by writing the word exchange on a copy of your invoice. Please enclose the invoice in the box containing the products. Return the box to HoofShop.co.uk with the relevant paperwork.
In order that we can track your return, we request you advise us by email to info@hoofShop.co.uk of your intention to return product together with the tracking number and name of your courier. Thank you.
HoofShop.co.uk promises to refund the cost of the purchase, excluding shipping if you are dissatisfied for any reason. HoofShop.co.uk reserves the right to reject a refund request if the product is not in the original condition and packaging with all of its labels attached. If HoofShop.co.uk considers the product to be soiled or damaged a refund will be denied.
Our no quibble returns policy extends for a period of 14 days after receipt by you of the HoofShop.co.uk product.
How we refund
All refunds are made to the credit card you used to purchase the products. Refunds are not made in cash or in any other form of payment and are always credited to the credit card. HoofShop.co.uk will arrange to credit your card at the very earliest opportunity after receipt and acceptance of the returned item(s) to HoofShop.co.uk.